📱 Facebook & Instagram Business Account

Cancellation Policy

Quick Fixes Services What's Included • Discovery call to discuss project requirements and deliverables • Professional one-off service completed to industry standards • Service-specific work as outlined in individual descriptions • Quality assurance review and testing before delivery • 1 comprehensive revision round for adjustments • Final deliverables in appropriate formats for immediate use • Basic handover guidance and usage instructions • 7 days post-delivery support for technical questions Timeline Discovery call: Within 48 hours of booking Delivery: 1-10 business days depending on service complexity Rush service: 24-48 hours with 50% surcharge Timeline begins upon deposit receipt and discovery call completion What's NOT Included • Ongoing maintenance beyond 7-day support period • Multiple revision rounds beyond included comprehensive round • Advanced functionality or custom development • Third-party costs, hosting fees, or subscription charges • Ongoing strategy, training, or business advice • Content creation unless specifically stated in service description Your Responsibilities 1. Complete discovery call within 48 hours of booking 2. Provide required materials within 24-48 hours of request 3. Respond to presentations within 48 hours during business days 4. Provide platform access when required 5. Review deliverables within 3 business days 6. Test functionality before final approval Payment Terms Standard: 50% deposit, 50% on completion Simple services (under £60): Full payment on booking Methods: Bank transfer (preferred), PayPal (+3% fee), credit/debit card Revisions & Changes • Included: 1 comprehensive revision round within reasonable scope • Additional revisions: £25-45/hour depending on complexity • Major scope changes: New quote required • Rush revisions: 50% surcharge for same-day completion Refund Policy Before work begins: Full refund minus 10% admin fee During project: Partial refund based on work completed Upon completion: No refunds once deliverables provided Post-Launch Support 7 days included: Technical support and minor adjustments Additional support: £25-55/hour for updates or modifications Monthly packages: Available for ongoing maintenance

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