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Privacy Policy

MaLu Supports takes your privacy seriously. This policy explains how your personal and business information is collected, used, stored, and protected when you use this website or work with me.

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Who We Are

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MaLu Supports is a UK-based business providing digital operations, tech support, and virtual assistant services for small business owners and founders. This website is hosted on Wix.com.

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If you have any questions, contact:
📧 info@malusupports.co.uk

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What Information We Collect

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We may collect and store the following types of information:

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Personal Information:

  • Name

  • Email address

  • Phone number

  • Social media handles

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Business Information:

  • Business name, website, services offered

  • Access to platforms, systems, or documents for support purposes

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Client Communications:

  • Emails, messages, call notes

  • Conversations via WhatsApp, Slack, or other tools

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Payment Information:

  • Invoices and transaction records via Stripe, or Wix Payments

  • (Note: We do not store credit/debit card details directly)

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Website & Technical Data:

  • IP address, browser type, device data

  • Site usage (via Wix or Google Analytics)

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Confidential Data (VA Support):

  • Business and customer records (shared by the client)

  • Access credentials for platforms (with consent)

  • Internal processes, files, and SOPs as needed to complete tasks

 

How We Collect Data

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We collect your information when you:

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  • Use the website or fill out a form

  • Book a service or discovery call

  • Purchase a product or download

  • Email, call, or message us

  • Interact via WhatsApp, Slack, or social media

  • Grant access to your systems, platforms, or documentation

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How We Use Your Information

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We use your data to:

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  • Deliver the services or support you’ve requested

  • Contact you via phone, email, WhatsApp, or Slack

  • Manage invoicing, payments, and client records

  • Respond to enquiries and provide customer support

  • Send occasional marketing emails (with your consent)

  • Improve our services and website experience

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Marketing

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We may send occasional emails about new offers, updates, or services — but only if you’ve opted in. You can unsubscribe at any time using the link in any marketing email, or by contacting us at info@malusupports.co.uk.

 

How Your Data Is Stored

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Your data is stored securely using trusted platforms, including:

  • Wix (website + forms)

  • Google Workspace (email + file storage)

  • Stripe/Wix (payments)

  • WhatsApp / Slack (communication)

  • ClickUp / Trello (task management)

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Confidential business or customer information shared for support work is only used to complete the agreed tasks and is never shared or stored beyond what is necessary.

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Confidentiality

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When working on your business, we may have access to sensitive business or customer information. This will always be:

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  • Kept confidential

  • Stored securely

  • Accessed only with your permission

  • Never shared, sold, or reused in any form

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Confidentiality agreements are available upon request.

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Cookies

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This site uses cookies to enhance your experience and collect basic analytics. You can control cookie preferences through your browser settings.

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Your Rights

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Under UK GDPR, you have the right to:

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  • Access the personal data we hold about you

  • Request corrections or updates

  • Request deletion of your data (where applicable)

  • Withdraw marketing consent

  • File a complaint with the ICO if necessary

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To exercise any of these rights, email: info@malusupports.co.uk

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Data Retention

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We retain data for as long as necessary to:

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  • Complete services you’ve booked

  • Fulfil legal, tax, and financial obligations

  • Maintain service records and continuity

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Typically, client records are retained for up to 6 years, unless you request earlier deletion (where possible).

 

Third-Party Services

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We use third-party providers to help run our business. These include (but are not limited to):

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  • Wix – website hosting and forms

  • Google Workspace – email and file storage

  • Stripe / Wix – secure payments

  • Calendly or Wix Booking – call scheduling (if used)

  • Slack / WhatsApp – communication

  • Trello – task management

  • Mailchimp / Klaviyo / Wix Email Marketing – for email updates (if subscribed)

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All third-party services used are GDPR-compliant or have appropriate safeguards in place.

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Updates to This Policy

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We may update this privacy policy from time to time. The most recent version will always be available here. Continued use of this website and our services means you accept any changes made.

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Contact Us

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If you have any questions or concerns about this Privacy Policy or how we use your data, please contact:

 

📧 info@malusupports.co.uk
🌐 www.malusupports.co.uk/privacy-policy 

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